KILIMS BY THE MAKERS - RETURNS AND SHIPPING POLICY
OUR RETURN POLICY:
It's OK to change your mind. Please be sure to check our sizing table before placing an order, but do not fear, we accept exchanges or returns for any reason within 15 days of receiving your order as long as your Kilim and Tapesty loafers are unworn and in the same condition as you receive them. Please send us a quick email at email@example.com before shipping your shoes back.
If you return your order from outside the EU, please make sure to mark the package as a return item to avoid customs delays and charges.
We try to ship your orders as soon as possible. Usually, this is within 24 hours. Please note that shipping to the US usually takes 10 to 15 days and shipping within the EU 3 to 10 days. Add 5 days during busy season to be on the safe side.
All orders come with a tracking number. We are not responsible for what we cannot control so, unfortunately, we don't respond to lost parcels or delays. That said, please let us know if there is any problem with your order and we will do everything we can to help.
Also, please note that Kilimsby is not responsible for import taxes, if any.
From time to time, we run free shipping promotions. To be notified by email, sign up here or follow us on Instagram