Refund policy

Yes, it's OK to change your mind. If you are not 100% satisfied with your purchase, contact us, within 15 days, to get a full refund or exchange your Kilims shoes for another pair.

Any product you return must be unused and in the same condition you received it, preferably in it's original packaging.

Send us first an email at info@kilimsby.com and send your pair to:

Pia Jimenez-Espuelas
Kilims by the makers
37 michel engels LU 1465
Luxembourg

Please use a trackable shipping service when you return a pair of shoes. This will avoid future problems.